Solano County pet licensing
Frequently asked questions
HELP DESK
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LICENSING OPTIONS, DATES, AND LOCATIONS
Where can I license in person?
You may license in person at Solano County located at 2510 Claybank Road Fairfield CA 94533.
When does my pet's license expire?
Licenses expire at the end of the 1 year term unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.
When does my pet's temporary license expire?
Temporary licenses expire after 60 days. To convert a temporary license into a full license you must provide new proof of rabies vaccination prior to the temporary license expiration date. If the newly provided rabies expiration date falls prior to the term end, the new license expiration date will be the same as the rabies vaccination expiration date.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
What jurisdictions does Solano County provide licensing services for?
Solano County provides licensing services for the following areas: Benicia, Vacaville, Unincorporated Solano County, Fairfield, Dixon, Rio Vista, Vallejo, Suisun City
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
How old does my pet need to be for me to license them?
All dogs over the age of 4 months are required to be licensed.
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Solano County directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate.
My pet is a service animal. Do I qualify for a discounted license rate?
No, service animals are subject to the standard license fee.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
ACCOUNT UPDATES
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at Solano County located at 2510 Claybank Road Fairfield CA 94533 and they will be able to assist you.
How do I receive my tag if I don't have a current address?
Please visit in person at San Leandro City Hall located at 835 East 14th St. San Leandro CA 94577 and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
What species are required to be licensed?
The following species are required to be licensed: Dogs
DOCUMENT SUBMISSION
Where can I obtain a copy of my pet’s spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
The document provided is the right type of proof required.
Pet and pet owner account data matches your own.
The document is clear and legible.
Why won't the system allow me to license without a new rabies document?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit Solano County in person to qualify for rabies exemption.
Can I still license my pet if I don’t have the required documentation?
Yes! A temporary license can be issued while you gather your documents. Just follow one of the licensing methods listed above to get started. Please note that proof must be submitted before the temporary license expires, otherwise a new license will need to be purchased.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license. A 60 day temporary license may be issued if you do not have rabies proof at the time of licensing. Proof of spay/neuter is required to receive the discounted altered rates.
My pet is spay/neuter exempt, what do I do?
You will need to complete the required paperwork and visit Solano County in person to qualify for the spay/neuter exemption.
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting Solano County Animal Care Services directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.

